Refund Policy — StarFlow
Private Limited. Because it is delivered digitally as a licence key rather than
as a physical product, this policy explains when a refund is available. There
is nothing to ship or physically return.
Try before you buy
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We offer a free trial of StarFlow so you can evaluate the full application on
your own equipment before purchasing. We encourage you to use the trial to
confirm StarFlow meets your needs, as it is the best way to decide whether the
software is right for you.
14-day refund
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If StarFlow does not function substantially as described, you may request a
refund within 14 days of your purchase. To request a refund, email us at
info.flashflowtech@gmail.com with your licence key and order reference, and a
description of the problem you experienced. We may ask for details to help us
reproduce or resolve the issue.
If your refund is approved, we will process it to your original payment method
through our payment gateway, Razorpay. Once approved, the associated licence key
will be deactivated and can no longer be used.
What is not eligible for a refund
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Because StarFlow is licensed digital software delivered instantly, refunds are
generally not available in the following cases:
* Requests made more than 14 days after purchase.
* A change of mind, or a purchase made without first evaluating the free trial,
where the software otherwise functions as described.
* Problems caused by hardware, operating systems, or third-party software
outside StarFlow, or by system requirements not being met.
* Licence keys that have been shared, resold, or used in breach of the End User
Licence Agreement.
Nothing in this policy limits any rights you may have under the consumer-
protection laws that apply to you. If such laws give you rights beyond those
described here, those rights continue to apply.
Licence activation and device limits
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Each licence permits activation on a set number of devices, as stated at the
time of purchase. If you need to move your licence to a different computer, you
can deactivate a device from within StarFlow to free a seat, rather than
requesting a refund. If you are having trouble activating your licence, please
contact us before requesting a refund — most activation issues can be resolved
quickly.
How to contact us
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For any refund request, activation problem, or question about this policy,
contact:
Flashflow Technologies OPC Private Limited
info.flashflowtech@gmail.com
Late or missing refunds
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If your refund has been approved but you have not received it, please note that
it can take some time for the amount to appear, depending on your bank or card
issuer. First check your account and with your payment provider. If you have
done this and still have not received an approved refund, contact us at
info.flashflowtech@gmail.com and we will follow up with Razorpay on your behalf.